Pop-up contact cards are displayed only to employees who are imported into the telephony system.

При включении интеграции в настройках сценария ВАТС становится доступной операция «Переадресация на персонального менеджера из CRM»

When the integration is enabled, the Forward to Personal Manager from CRM operation becomes available in the telephony scenario settings

Интеграция с Bitrix24 позволяет совершать исходящие звонки по клику на номер контакта, лида или компании

The integration with Bitrix24 allows you to make outbound calls by clicking on a contact, lead, or company number.

Операция «Распределение по данным из CRM» позволяет автоматически распределять входящие звонки на основе данных, заполненных в Bitrix24.

The “Distribution Based on CRM Data” operation allows you to automatically distribute incoming calls according to the data stored in Bitrix24.

Для работы со звонками в Bitrix24 удобно использовать Софтфон CallGear, который имеет расширенный функционал

The CallGear Softphone is an efficient tool for handling calls in Bitrix24, offering advanced features

Решение позволяет настроить передачу чатов из онлайн-виджета и мессенджеров Bitrix24 в сервис CallGear для дальнейшего анализа эффективности рекламы.

This solution allows you to transfer chats from the Bitrix24 online widget and messengers to the CallGear service for further analysis of advertising effectiveness.

Все звонки и их статусы можно посмотреть прямо в Bitrix24

All calls and their statuses can be viewed directly in Bitrix24.

Если у вас уже есть интеграция вашей телефонии с Bitrix24, которая решает задачи по автоматизации обработки звонков, вы можете выбрать значение «Другая» в параметре «Используемая телефония» в настройках интеграции

If your telephony is already integrated with Bitrix24 and meets your call automation needs, you can select “Other” in the “Telephony Used” parameter in the integration settings

Интеграция позволяет вести полную историю коммуникаций с контактом. История сохраняется в карточке по следующему приоритету

The integration enables the complete communication history to be stored in a contact’s card. The history is saved based on the following priority

Интеграция позволяет автоматически создавать Лид и Дело в следующих случаях

The integration enables automatic creation of Leads and Tasks for the following

Интеграция предоставляет два способа работы с пропущенными звонками

The integration provides two methods for processing missed calls

В случае потерянного обращения — звонка, чата или офлайн-заявки с сайта — в Bitrix24 создаётся Дело, для которого назначается ответственный сотрудник.

When a missed inquiry occurs — whether it’s a call, chat, or offline website request — a Task is created in Bitrix24, and a responsible employee is assigned.

Автозвонки из Bitrix24 позволяют мгновенно инициировать звонки при изменениях в воронке продаж. Это снижает влияние человеческого фактора и повышает конверсию на каждом этапе.

Auto calls in Bitrix24 allow instant call initiation when changes occur in the sales funnel. This minimizes human error and boosts conversion at every stage.

Интеграция позволяет настраивать, какие обращения следует передавать в Bitrix24, а какие — нет

This integration allows you to define which requests should be transferred to Bitrix24 and which should not.

Если вы используете тарифы аналитики рекламы, включая кол-трекинг, и хотите видеть данные о продажах из Bitrix24 в отчетах Список сделок и Сквозная аналитика, вы можете настроить передачу сделок в CallGear за несколько кликов в разделе Сквозная аналитика настроек интеграции.

If you are using advertising analytics plans, including call tracking, and want to see sales data from Bitrix24 in the Deals List and Inbound Analytics reports, you can set up deal transfers to CallGear in just a few clicks in the Indbound Analytics section of the integration settings.

Интеграция позволяет расширить возможности последующего анализа, а также повысить информативность карточек Лида, Контакта, Сделки или Компании, наполняя их дополнительными полями.

The integration allows you to enhance further analysis capabilities and increase the informativeness of Lead, Contact, Deal, or Company cards by populating them with additional fields.

Если вы используете форму обратного звонка от Bitrix24 и хотите принимать эти звонки на виртуальный номер CallGear, выполните следующие действия

If you use the callback form from Bitrix24 and want to receive these calls on a CallGear virtual number, follow these steps

Передача виртуальных номеров в кол-трекинг Bitrix24 автоматизирована. Номера для сбора статистики можно привязывать к различным рекламным источникам.

The transfer of virtual numbers to call tracking in Bitrix24 is automated. Numbers used for collecting statistics can be assigned to different advertising sources

Для подключения данной возможности обратитесь в поддержку CallGear. После подключения компонента Воронки продаж вам будут доступны дополнительные поля в отчете Сквозная аналитика.

To enable this feature, contact CallGear support. After connecting the Sales Funnels component, additional fields will be available in the Advanced Lead Generation Analytics report.

Интеграция позволяет переписываться с клиентами в онлайн-чате на сайте, мессенджерах, соцсетях и классифайдах, не покидая интерфейс Битрикс24

The integration allows you to chat with customers on the website, messengers, social networks, and classified sites without leaving the Bitrix24 interface.

Have you ever found yourself endlessly tapping on your phone, engrossed in a mobile game, striving to reach the next level or beat your high score? That’s the magic of gamification.

Running a successful Shopify store goes beyond having quality products and an appealing website.

Online booking platforms have become essential for businesses, providing a convenient way for customers to book services. However, they bring challenges related to customer ownership and data control.

No-code app builders enable users to create fully functional applications using a visual interface.

In today’s digital age, having a professional online presence is crucial for businesses of all sizes. A sleek, functional website can significantly boost your brand’s credibility, enhance visibility, and drive sales.

SEO best practices in 2024 are tried-and-tested tactics for improving a website or brand’s visibility in search engine results pages without paying for ads.

In 2024, transactional emails remain a cornerstone of effective customer communication. These emails, which include order confirmations, password resets, and shipping notifications, require reliability and speed. Here are the best transactional email solutions to consider for your business.

Creating professional and engaging emails is crucial for effective marketing. In 2024, drag-and-drop email builders offer a user-friendly way to design emails without coding skills. Here are the top solutions available.

Effective communication with customers is crucial for any business. In 2024, SaaS (Software as a Service) solutions have become indispensable for streamlining interactions, improving customer satisfaction, and driving business growth.

As businesses strive to enhance customer interactions and streamline service operations, chatbots have become an essential tool.

Choosing the right customer support platform is crucial for small businesses aiming to provide exceptional service and foster customer loyalty.

As we move into 2024, the landscape of customer communication continues to evolve, and businesses must adapt by leveraging advanced Contact Center as a Service (CCaaS) solutions.

In the fast-paced business landscape of 2024, efficient and seamless integration of various applications and systems is critical.

In today’s business landscape, understanding your lead sources and customer interactions is crucial. Call tracking and inbound analytics aren’t just tools but essential strategies for optimizing marketing efforts and enhancing customer engagement.

What does it take to centrally manage a franchise network? How do managers track telephone sales and advertising source performance?

  Virtual landlines completely revolutionized the way many companies approach phone calls. As opposed to physical landlines, virtual ones don’t limit you to a specific location. All you need is an Internet connection and your customer support can connect with clients from any part of the world. Virtual phone numbers become more popular each day, […]

Keeping in contact with existing and potential customers should be a priority for any business. At the moment, a lot of companies focus on developing their social media presence, which only makes sense because of their popularity. Millions of people use social media sites and apps, such as Instagram, Facebook, Twitter, and others, on a […]

  Virtual phone numbers have become a part of the corporate world thanks to their affordability and easy setup. Companies that are concerned with the quality of their customer support pay a lot of attention to how they can effectively communicate with clients. There are numerous providers of virtual phone number systems, including CallGear. If […]

  Call recording is not a new practice, as it is a tool that has been implemented by different organizations and companies for many years. The reason for the use of this technology is to earn more profits by learning about the needs and preferences of your customers. But, what exactly is this technology, and […]

How do customers communicate effectively with an online store? It starts with a stable telephone connection and a fair distribution of workload amongst your employees.

  Phone numbers can be different depending on a range of factors. One of the common categories for companies includes 0800 numbers, as they allow businesses to offer free phone calls to their customers. The vast majority of large organizations, both businesses and charities, have these numbers so that people can reach them easily without […]

  Call recording is one of the most useful features for any company. Phone calls are inevitable and using the information you get from your existing and potential clients can help give your business a significant boost. When it comes to the UK, there is a lot of confusion regarding GDPR and other laws that […]

  The topic of call recording is quite a complex one, as regulations regarding this technology differ depending on states and countries. Call recording may be completely legal in your particular state, but the adjacent state may have different rules. Marketing teams of companies can benefit greatly from recording their conversations with customers, so it’s […]

  Digitalization has become a part of everyday life, and this can be said about every area of our lives, including phone calls. Virtual phone lines are actively used by different companies, as it is a convenient and affordable way to stay in touch with customers. If you are thinking about switching to a virtual […]

  In the modern competitive business environment, it is important to work on providing the best services to customers. A lot of companies use call recording to their benefit when training their staff, increasing sales, and much more. Before starting to use this tool effectively in your work, it’s essential to know how to use […]

  Improving one’s business takes a lot of knowledge and different tools. One of the most powerful features you can use to bring your business to the next level is call recording. With the help of this tool, businesses can create better marketing campaigns, listen and study requests from their customers, assess the work of […]

If your sales managers are working remotely, how do you know which of them are fulfilling their quota of sales calls per day?

How do you reduce the number of missed calls to your business if your total number of incoming calls keeps growing?

During the pandemic, certain products and services are in extremely high demand. And although receiving an abundance of inbound calls is a great sign for your company, the risk of losing these sales due to lack of time and resources increases.

How do you successfully master a market segment that is fundamentally new? The key is to build a close relationship with your customers by using effective communication strategies and in-depth analytics.

Often, a clinic employee simply does not have enough time to provide a client with a quality consultation.

Setting up an advanced virtual business phone (VPBX) system to take care of your company’s growing needs in communication may sound like an expensive, time-consuming, and technically demanding arrangement, but it’s not.

The main problem of any business that uses telephone communication is missed calls. When it comes to quality of service and high conversion rates, there’s nothing more important than picking up that phone and having a fast response time.

Virtual Private Branch Exchange, aka Virtual PBX or Hosted PBX, is a popular type of business phone system that supplies all the key PBX call features – call routing, call forwarding, voicemail, IVR, automated virtual directory, call recording, call queueing, logging, and more – to subscribers as a hosted service.

Back in the day, for an inbound phone call to go through to a business, it had to come to a general telephone switchboard first, where one of the operators manually connected it to the destination line by plugging the cable into the corresponding jack.

An advanced voice mail system is one of the best business productivity boosters money can buy. Not only does it help streamline all communications with your customers, but it also offers functionality that enhances the cost efficiency of operations across various departments and improves the overall performance of your company.

If your company has outgrown your managerial capacity and you no longer have the resources to deal with the increasing scope of administrative tasks single-handedly, the time has come to consider expanding your staff.

With the obscene amount of spammers, scammers, and all sorts of ill-natured callers out there today, it is no wonder people are increasingly more reluctant to answer the phone when they cannot quickly and reliably identify the caller.

Are you tired of having to answer u a hundred monotonous calls per day from potential customers who keep asking you the same uniform questions? Would you like to make that particular experience more streamlined and time-effective?

You have been working extremely hard, pulling all-nighters in the office, never really parting with your phone and laptop in case a client calls to ask a question – all to make sure your business can succeed and thrive.

If your phone system appears too intricate and confusing to your callers, it can cost your small business a large part of its potential clients. Not being able to get through to you quickly, they give up even before they can speak to one of your trained managers

Imagine this: You’re grinding away at work, about to crank out a brilliant idea that could be the quintessence of all the brilliance in the world – and your cell phone starts ringing. Instantly, you’ve lost your concentration, and are left utterly frustrated and unable to decide what to do next – pick up the phone or go back to work and try to catch up.

“InternetLesson” is an online school that provides remote learning opportunities for grades 1 to 11. The company has a library of video tutorials and school curriculum materials.

For any call center, it’s extremely important that operators are not idle during work hours. This could result in a negative experience for the client and frustration for the managers.

Our partner, 2M GROUP, is an expert in cost automation services. They help many organizations from different industries master modern communication technologies and optimize and automate their business processes.

During quarantine, call traffic to the Angstrem online store quadrupled. Due to the pandemic, the call center employees had to work from home, and the company urgently had to rebuild their management and control processes for handling phone calls.

How does connecting advanced virtual telephony to your CRM significantly improve your business?

When a sales manager is in a more comfortable work environment, they perform better. This may seem obvious, but how do you get your team into that setting?

Connecting modern IP-telephony to your business can not only speed up call processing times, but it can also motivate your team to carry out larger-scale improvements for the business.

A modern call center cannot properly function without cloud telephony. Almost all telephony providers have basic operator control functions, but finding one that goes above and beyond to truly improve your business is a different story.

Digital Agency Trinity has joined forces with McAlpine Care to launch an aggregator that will improve the way people search for home care agencies for the elderly.

What do you usually do when a call comes from a toll-free number or an unfamiliar area code?

Colleagues from the KIT Consulting integrator shared their story about how amoCRM (a cloud-based CRM system) and CallGear telephony can effectively automate the sales & communication processes of a federal business that opens one new regional office per day.

The real estate market in the UAE is highly opportunistic, with endless opportunities to gain market share.

Call tracking software is a way for companies to understand the ins and out of their business through phone calls.

The automotive industry in Dubai is very lucrative. But the companies who are the most successful are the ones that communicate the most effectively and retain loyal customers. CallGear can help you do both.

Are we saying that you can make MORE money… and spend LESS money on marketing? That can’t be right…

With CallGear, the agency ProContext increased the number of targeted calls for their automotive client, KIA Center Agalat.

Are you tired of missing out on quality leads? Are you tired of missing out on MONEY!? Do you wish there was an easier way to process applications and get back to potential customers?

What if we said you can make MORE money on sales… and spend LESS money on marketing? That can’t be right…

CallGear VPBX is a communication system that allows marketing agency companies in the UAE to manage their entire phone system in one easy-to-use place, without heavy, expensive hardware, and without a headache.

Your business setup business can do WONDERS for companies starting in or expanding to the UAE.

Should you monitor calls? Find out the benefits of call monitoring and how to use it to increase your profits.

Want to measure the performance of your call center? Here’s a guide on the top call center metrics to measure.

Find out the difference between local, toll-free and DID numbers. Then choose the best one for your business.

Learn how call transcriptions can help you achieve your business objectives and grow your business.

When should you call your customers? Find the best time for business calls backed by statistics.

As it turns out, many reps and organizations lose out on prospective customers right on the first call.

In 2017, 7 million marketers invested $10.1 billion in PPC, or pay-per-click advertising. If you’re a digital marketer, you must be managing several PPC campaigns on behalf of your clients.

As a marketer, you may be great at your job. You generate more traffic, create more leads, and help your clients increase sales. But like most marketers, it might be challenging to prove your value to your clients.

The modern customer travels across a number of touchpoints before they ultimately convert to a lead or sale.

Inbound calls to businesses have been on the rise for quite some time now.

PPC, or pay-per-click ads, are extremely effective in driving quality traffic to your business.

60% of customers still prefer to call a business, even in this digital age. That means a majority of your leads are going to come in the form of inbound calls.

The traditional PBX phone system is no longer suited for the evolving needs of modern businesses. So out goes the legacy of PBX systems and in comes the advanced virtual PBX system.

Is your business effectively reaching customers? While business leads can come from many sources, phone leads remain a tremendously significant source of leads. With virtual numbers, you can assign a unique local number to every caller.

Most marketers have realized the importance of call tracking to measure the success of their marketing campaigns.

From bulky desk phones to portable smartphones, the concept of the telephone has traveled a long distance through space and time.

You cannot undermine the importance of phone calls when it comes to scoring qualified leads. But do you know exactly where your leads are coming from? If you don’t, then you’re the perfect candidate for phone call tracking aka business call tracking.

Call tracking enables businesses to track the success of their campaigns and improve sales. However, that’s not the only thing call tracking is useful for. Call tracking solutions like CallGear offer advanced features like call tagging to enhance your services and marketing efforts.

Did you know that you can get more phone leads with a call tracking solution by using the right PPC strategy? Here’s how.

Call tracking offers several benefits, from dynamic number insertion to call recording. Here’s how companies can benefit from using call tracking.

Add a human touch to your call tracking solution and get more user engagement. Here’s what you need to do.

Hello you have reached XYZ Corp, please wait while we connect you to our customer care executive. The expected wait time is eight minutes. We appreciate your patience.

How friendly are you to your customers on the phone? Let’s take a look at how a little bit of call customization can help you do more, easily

The numbers don’t lie. 92% of all customer interactions happen over the phone.

Welcome to The CallGear Classroom. Here, we’ll discuss and define call tracking terminology in a fun and simple way.

Are you looking to increase your conversions and sales?

You’ve heard of smartphones, you’ve heard about landlines, but what the heck are softphones?

Every day, we use voice commands to control our mobile phones or voice assistants without giving a second thought on how they work.

It seems we never run out of ways to embarrass ourselves these days.

Can call tracking hurt your SEO efforts? Will you be penalized by Google for using multiple phone numbers?

Welcome to The CallGear Classroom. Here, we’ll discuss and define call tracking terminology in a fun and simple way.

You’ve heard our pitch on call tracking and how effective it can be for your business.

Welcome to The CallGear Classroom. Here, we’ll discuss and define call tracking terminology in a fun and simple way.

You may be the greatest marketer in the world. Your ad campaigns draw HUNDREDS of incoming calls to your business every day.

Welcome to The CallGear Classroom. Here, we’ll discuss and define call tracking terminology in a fun and simple way.

Phone recording might not be as dramatic as it is in the movies, where two FBI agents are cramped up in an old van with high-technology equipment.

Businesses are experiencing a sudden increase in incoming calls from prospective customers.

We all know that you need good products, a great website, and a creative marketing team to turn your startup into a successful business.

Every day YouTube hits billions of hours of viewing, while Google receives over 3.5 million searches.

Every time you call a customer care number, an automated voice will inform you that your call will be recorded for education purposes.

84% of car dealerships’ inbound sales calls do not get converted into a sale. (IHS Automotive)

So how much money is your firm investing in marketing? $1000? $100,000!?

Let’s face it – you cannot be there to answer your client all through the day.

Have you ever noticed the number +266696687 pop up on your mobile screen every now and then?

Lead: White labeling refers to a method of rebranding products and services which originated from another company.

College recruiting has become one of the most challenging processes in the world.

60% of restaurants close within one year.
80% of restaurants close within five years.

Are you receiving calls from 737-874-2833 too? It is the most restricted number in the United States.

You want to make more money. It’s as simple as that. And in the home services industry, there’s money to be made.

As someone who spent a majority of their career at a marketing agency, I understand firsthand the difficulties of retaining clients.

Every sales job comes down to people. No matter the hierarchy, no the matter the position, no matter the industry. If you need to close a deal, you need the right person for the job.

Call-Tracking is HOT right now. Yup, I said it.

Although we live in an age where pretty much anything can be ordered online, there are still industries that will forever initiate business over the phone.

If you are a small marketing agency, a local marketing agency, or even a one-person marketing shop, you understand the fear of losing your clients to the ‘big guys.’

You take care of animals. You are literally a lifesaver. And your team is one of the best in the business.

“U.S. residents logged 1.8 billion trips for leisure purposes in 2018 and spent $1.1 TRILLION combined on travel” (US Travel Association).

We’ve all been in the same position: So much to do, so little time.

If you read our first article, How Call Insights make Business Owners Happy, then you understand how important call data is for your company.

You own a small business. You want to grow. You need to grow. So, you spend thousands of dollars on paid search advertisements and BOOM!